Return & Refund Policy

At Pleasurable Wonders, we strive to ensure your complete satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and our process for handling returns and refunds.

1. Eligibility for Returns

Due to the intimate nature of our products, all sales are final unless the product is defective or damaged upon arrival. For hygiene reasons, we cannot accept returns on:

•Opened or used items

•Lingerie and intimate apparel

•Items without original packaging or tampered seals

2. Damaged or Defective ItemsIf your product arrives damaged or defective, you may request a return or exchange within 7 days of delivery. Please ensure:

• The product is unused and in its original condition.
• The original packaging, including tags and manuals, is intact.

3. Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

•Lubricants, oils, and consumables

•Products that have been opened or used

4. Refund Process

Refunds are only applicable for defective or damaged products returned to us. Once your returned item is received and inspected, we will notify you via email. If approved, the refund will be processed to your original payment method within 2-3 business days.

Note:

•Shipping fees are non-refundable.

•If the return is approved, the customer is responsible for return shipping costs unless the product was received in a damaged condition.

5. Exchange Policy

Exchanges are only allowed for defective items, subject to availability. If the exact product is unavailable, you may select an alternative of equal value or request store credit 

6. Order Cancellations

Orders can be cancelled only if the request is made before the item is dispatched.

7. Contact Us

If you have any questions or need further assistance with returns or refunds, feel free to contact us:

Email: [support@pleasurablewonders.com]

Phone: +91 80 6957 8394

Thank you for shopping with Pleasurable Wonders! We appreciate your understanding and cooperation with our policies.